Look who’s talking – Grace Chapman
Following on from the Valli staff awards in Elland last month we have interviewed our winners. Here we would like to introduce Grace Chapman, manager of L Mitchell Opticians in Hyde. L Mitchell Opticians are part of the A H Mertons group which became part of the Valli Group in November 2015.
Valli How did you feel when you and your team won the award and where is it now?
Grace Chapman I was very excited and proud of all members of the team as we have worked hard all year. Our award is proudly displayed in our reception area for all to see.
Valli What’s the one accomplishment of your team that you are most proud of and why?
Grace Chapman Having only joined the company in April 2015 we have worked hard as a team to become more efficient in providing top quality eye care for our patients.
Valli If you had only one word to describe your team what would it be?
Grace Chapman Dynamic.
Valli What’s your passion?
Grace Chapman My passion is to provide excellent customer service in a friendly working environment and supply good quality spectacles to our patients which both look good and fit correctly.
Valli Who do you admire the most?
Grace Chapman I admire all of my team for making me feel so welcome and supporting me as the new team leader. They have all embraced a fresh new look and any new ideas I have introduced on the way we work in practice.
Valli What’s your key to success?
Grace Chapman Having a happy working environment where all team members are working to the best of their ability to provide a memorable professional experience for our patients.
L Mitchell opticians is located on Market Street in the centre of Hyde. It has built a fantastic reputation locally by providing first class eye-care services and one of the most comprehensive eye examinations to be found anywhere in Greater Manchester. The practice has an extensive range of frames and lenses to suit all tastes and budgets.